Contact & Technical Support

Talk to the technical team about sizing, certification and compatibility – or the commercial team about volumes and terms.

[To be confirmed by company] Contact details, office hours and the form embed are pending.

Contact routes

RouteBest forDetails
Quote request formPricing, MOQ, lead time/request-quote/
Partner applicationDistributor, installer, OEM/partners/apply/
WhatsAppSouth Africa, Southeast Asia, Europe【待企业确认】
Technical support emailCommissioning, faults, warranty【待企业确认】
Office addressVisits and correspondence【待企业确认】

Office hours and response times

Time zoneBusiness hoursFirst response target
CET (Europe)【待企业确认】Within one business day
SAST (South Africa)【待企业确认】Within one business day
Southeast Asia【待企业确认】Within one business day
Asia/Shanghai (headquarters)【待企业确认】Within one business day

[To be confirmed by company] All service levels are internal targets until confirmed.

Request factory visit

Factory visits and video audits can be arranged on request.

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