Warranty terms, coverage scope and the claims process.
[To be confirmed by company] Warranty wording here must match the contract and warranty card exactly. Do not publish a headline term in years without the supporting terms.
Warranty terms
| Item | Terms |
|---|---|
| Product warranty (years) | 【待企业确认】 |
| Battery capacity warranty / throughput | 【待企业确认】 |
| Coverage scope (parts, labour, transport) | 【待企业确认】 |
| Exclusions | 【待企业确认】 |
| Claim process and response time | 【待企业确认】 |
| Spare parts availability | 【待企业确认】 |
Claims process
- Submit a support ticket with model, serial number and a description of the fault.
- Technical triage and remote diagnosis.
- RMA authorisation and replacement or repair routing.
- Root-cause follow-up recorded for quality feedback.